ATLANTIS THE PALM & THE ROYAL

The two iconic landmark of Dubai, Atlantis The Palm & The Royal welcomes guests to an experience that will completely redefine their perspective of luxury. A stunning master project of Kerzner International, crafted by the world’s leading designers, architects and artists, this is a destination where everything has been designed to challenge the boundaries of imagination. Atlantis The Royal ignites the horizon with a collection of 795 elegant Rooms, Suites and Signature Penthouses. Featuring stunning views of the Dubai skyline and Arabian Sea, 44 of them have private infinity pools.

Challenges

 The management team at Atlantis sought a solution provider to address the following challenges:

• Atlantis faced challenges in maintaining a sustainable and streamlined check-in/check-out system, which was crucial for their overall operational efficiency.
• During peak periods, they needed to target the issues of high volumes of check-ins and check-outs. The reliance on outdated, manual processes strained their resources and hampered their ability to provide a smooth and satisfying experience for guests.

The Neorcha Solution

Neorcha Paperless iSign

• Paperless Operations: Eliminated physical paperwork, promoting a fully digital and environmentally sustainable workflow.
• Superior Data Quality: High data accuracy and integrity, ensuring consistent and reliable information management.
• Seamless Check-in/-out: Revolutionizing the check-in and check-out experience, delivering a swift, hassle-free process for both staff and guests.

By transitioning to a digital workflow, Atlantis The Royal & the Palm revolutionized its front office operations by adopting Neorcha’s Paperless iSign technology. This innovative solution digitized and automated check-in and check-out procedures, significantly alleviating the traditionally busy periods and elevated the overall experience for both guests and staff. The seamless, paperless process ensured quicker and more efficient service, enhancing guest satisfaction and enabling the staff to focus on delivering exceptional hospitality.