eRequest - Neorcha

Neorcha eRequest

Neorcha’s eRequest is more than just a back-of-house application; it’s a comprehensive solution that transforms how your hotel operates, maximizing efficiency, making processes more efficient and guest experiences more delightful.

Experience the Future of Hotel Operations with eRequest

Embrace the power of superior service delivery

User-Friendly Interface

Designed with user-friendliness in mind, eRequest ensures that staff can intuitively learn and navigate the system, minimizing training time and maximizing productivity.

Efficient Request Handling

Staff can open requests with a few clicks, detailing the nature of the issue and assigning it to the appropriate department instantly.

Automated Escalation

Our smart system automatically escalates unresolved requests, ensuring nothing is overlooked and all concerns are addressed promptly.

In-Room Dining Requests

Guests can place in-room dining orders through the digital menu on the app or web app, which will be fulfilled by the room service department.

Cross-Device Compatibility

eRequest works flawlessly on desktops, tablets, and smartphones, allowing your staff to stay connected and efficient, regardless of their location within the hotel.

Real-Time Chat Feature

Guests can chat directly with staff to follow up on their orders, providing transparency and enhancing the guest experience with real-time updates.

Task Assignment and Tracking

eRequest enables precise task assignment and tracking, helping departments stay organized and accountable.

Performance Analytics

Gain insights into operational performance with detailed analytics, helping you identify bottlenecks and improve service delivery.

Integrated Messaging

Facilitate better communication between departments with integrated messaging, ensuring everyone stays informed and coordinated.

Notifications and Alerts

Receive instant notifications for new requests, escalations, and updates, ensuring timely action and responsiveness.

Why choose neorcha eRequest

Embrace the power of streamlined operations, enhanced communication, and superior service delivery with eRequest.

Seamless Integration

eRequest integrates smoothly with your existing hotel management systems, ensuring a hassle-free implementation process.

Customizable Workflows

Tailor the application to fit your hotel's unique operational needs, from prioritizing and organizing tasks, to request types and escalation procedures.

Enhanced Guest Satisfaction

By streamlining back-of-house operations, eRequest increases team engagement and productivity leading to enhanced guest experience and higher satisfaction and loyalty.

Robust Security

Our application ensures data security and privacy, complying with industry standards to protect your hotel and guest information.

Join the 1,000+ hotels working
with Neorcha MyHotel

$ 50k Yearly cost reduction
50% Queuing time reduction
120 Trees saved yearly
Neorcha’s Paperless iSign product has revolutionized our check-in process, making it faster and more convenient for our guests. Beyond improving efficiency, iSign supports our commitment to sustainability by eliminating paper use. It also provides our front office team with high-quality, instantly verified profile data, enabling us to offer a seamless, luxurious, and personalized guest experience
20% Increase in direct booking
$400k Yearly cost reduction
1,000 Trees saved each year
We evaluated several hotel app solutions, but Neorcha stood out for several reasons. Firstly, their deep understanding of hospitality was crucial for us. Secondly, their focus on performance-based implementation aligned with our priority of quickly getting our digital services up and running. Finally, positive feedback from other hotels that have implemented Neorcha’s solutions further validated our choice.
90% increase email reach
15% increase in direct bookings
60% increase in guest engagement
At our hotel, we strive to deliver an exceptional guest experience by leveraging cutting-edge technology. That’s why we’ve chosen Neorcha as our technology provider for our Guest App, Guest Request, and paperless reception system. Neorcha’s innovative solutions allow us to seamlessly integrate convenience, efficiency, and sustainability into our services. With their robust and user-friendly platforms, we can offer our guests a more personalized and streamlined stay, ensuring every interaction is smooth and memorable. Neorcha’s commitment to excellence aligns perfectly with our dedication to providing unparalleled hospitality
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eRequest FAQ

Can guests order in-room dining?

Yes, guests can conveniently order in-room dining using their own devices to log their requests.

How can staff track workload or guest requests in a manageable way?

Our system streamlines workload management by sending real-time notifications to both guests and staff on their mobile devices or PCs. When a request is made, it is assigned to the appropriate department/team member for action.

What happens if a task has not yet been completed?

If a task is not completed within a specified time, the status will be marked as “Pending” and our system escalates the request to ensure timely resolution and keeps guests updated on the status.

Ready to unlock the full
potential of your hotel?
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