Neorcha eRequest
ELEVATE YOUR HOTEL OPERATIONS
Neorcha’s eRequest is more than just a back-of-house application; it’s a comprehensive solution that transforms how your hotel operates, maximizing efficiency, making processes more efficient and guest experiences more delightful.
Experience the Future of Hotel Operations with eRequest
Embrace the power of superior service delivery
User-Friendly Interface
Designed with user-friendliness in mind, eRequest ensures that staff can intuitively learn and navigate the system, minimizing training time and maximizing productivity.
Efficient Request Handling
Staff can open requests with a few clicks, detailing the nature of the issue and assigning it to the appropriate department instantly.
Automated Escalation
Our smart system automatically escalates unresolved requests, ensuring nothing is overlooked and all concerns are addressed promptly.
In-Room Dining Requests
Guests can place in-room dining orders through the digital menu on the app or web app, which will be fulfilled by the room service department.
Cross-Device Compatibility
eRequest works flawlessly on desktops, tablets, and smartphones, allowing your staff to stay connected and efficient, regardless of their location within the hotel.
Real-Time Chat Feature
Guests can chat directly with staff to follow up on their orders, providing transparency and enhancing the guest experience with real-time updates.
Task Assignment and Tracking
eRequest enables precise task assignment and tracking, helping departments stay organized and accountable.
Performance Analytics
Gain insights into operational performance with detailed analytics, helping you identify bottlenecks and improve service delivery.
Integrated Messaging
Facilitate better communication between departments with integrated messaging, ensuring everyone stays informed and coordinated.
Notifications and Alerts
Receive instant notifications for new requests, escalations, and updates, ensuring timely action and responsiveness.
Why choose neorcha eRequest
Embrace the power of streamlined operations, enhanced communication, and superior service delivery with eRequest.
Seamless Integration
eRequest integrates smoothly with your existing hotel management systems, ensuring a hassle-free implementation process.
Customizable Workflows
Tailor the application to fit your hotel's unique operational needs, from prioritizing and organizing tasks, to request types and escalation procedures.
Enhanced Guest Satisfaction
By streamlining back-of-house operations, eRequest increases team engagement and productivity leading to enhanced guest experience and higher satisfaction and loyalty.
Robust Security
Our application ensures data security and privacy, complying with industry standards to protect your hotel and guest information.
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eRequest FAQ
Can guests order in-room dining?
Yes, guests can conveniently order in-room dining using their own devices to log their requests.
How can staff track workload or guest requests in a manageable way?
Our system streamlines workload management by sending real-time notifications to both guests and staff on their mobile devices or PCs. When a request is made, it is assigned to the appropriate department/team member for action.
What happens if a task has not yet been completed?
If a task is not completed within a specified time, the status will be marked as “Pending” and our system escalates the request to ensure timely resolution and keeps guests updated on the status.
