The successful integration will be used for both the Neorcha myCheck in and myHotel App
Dubai, 20 July, 2021 — Leading hospitality solutions provider and SaaS (Software as a Service) company, Neorcha, has successfully integrated with protel.I/O’s enterprise service bus (ESB) to further support the digital guest journey at its partner hotels.
Through the integration with protel.I/O’s ESB, guests will now be able to use Neorcha’s myHotel App to complete their pre arrival check-in with eReg, and use iPad iSign to view their hotel bill in realtime without the need to print it at the front desk.
Neorcha’s hospitality technology solutions enable hotels of any size to deliver best-in-class guest services – enabling travellers to interact contactlessly and seamlessly with hotel brands anywhere, anytime, and on their own device.
Through the myHotel App, hotels can maximise their guest experience by providing access to a range of services, including pre-arrival arrangements, mobile keys, concierge services, destination information and express check-out.
With Neorcha’s myCheck-in hotels can offer a safe, contactless, fast and efficient mobile hotel check-in solution to its guests.
For Neorcha’s partner hotels, the integration with protel.I/O means that they will be notified in realtime when a guest is in-house with the ability to send automated notifications, messages, special promotions and offers and invite guests to use the myStay features on the Neorcha myHotel app, including mobile key, guest requests, book a table and Efolio views with express checkout option.
Roger El Khoury, Founder and Managing Director of Neorcha, said: “For our myHotel app users, our integration with protel means that, amongst others, they will be able to get the hotel app discounted rates, book their stay, complete their pre check-in online through their own device through the eReg option and view their bills online through the Efolio feature, which will further personalise and enrich the digital guest experience.”
The solution is already live in two hotels in Dubai and the integration with protel will further evolve in the next few months to provide additional features such as express checkout with payment.
“protel has worked alongside Neorcha for many years, successfully providing first-class technological expertise and customisations to our sophisticated customer base. It is a pleasure to see the new integration to Neorcha’s myHotel App available in the protel Marketplace, assisting protel PMS customers to commit to best-of-breed technology painlessly,” said Wilco de Weerd, Director Partnerships at protel.
Neorcha and protel representatives work closely with hoteliers to understand specific operational and business needs in order to tailor solutions and deliver efficient and cost-effective outcomes that revolutionise the end-to-end customer experience.
# # #
Note to Editors:
Neorcha is a SaaS (Software as a Service) Company providing hotels with fully integrated digital solutions with an utmost engaging customer journey. In a growing digital world our goal is to provide a complete digital guest journey, allowing hoteliers to communicate with their guests ‘pre-, during- and post-stay’, offer incentives through mobile, and increase loyalty and direct bookings.
By acquiring an intimate understanding of both the industry’s technological challenges and the guests uncompromising demands, we created Neorcha to design solutions that answer and link the digital and physical guest service environment. For more information, please visit https://neorcha.com/
About protel | Hotel software made in Germany
protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business.
Formed over 25 years ago in Dortmund, Germany, shaped by one of the most dynamic overseas investment markets in the world, the beating heart of this modern software company serves only hospitality.
The first cloud-native PMS and apps went live in 2009, and two consecutive Olympic villages – “the largest hotels on Earth” – were built on protel. Operations expanded internationally to over 90 countries, leading to branch offices in Dubai, Vienna, and Atlanta. Currently, more than 14,000 hotels worldwide choose to power their business with protel.
Continuing to influence technological change within the industry, protel speaks fluent hotel. Talk to us today www.protel.net.
Anne Bleeker – Managing Director | In2 Consulting
Telephone: +971 56 6030886