Redefining the guest journey at Novotel Makkah Thakher

Novotel Makkah Thakher has taken a major step in transforming the guest experience by implementing Neorcha’s Online Pre-Check-in and Paperless iSign solutions.

From the moment a reservation is confirmed, through arrival at the hotel and all the way to checkout, guests now enjoy a seamless, digital eGuest journey that saves time, reduces stress, and removes paper from the process.

A Smarter Journey Starts Before Arrival

For many guests visiting Makkah, every minute counts. With Neorcha’s Online Pre-Check-in, Novotel Makkah Thakher moves key steps of the check-in process from the front desk to the guest’s mobile or laptop — before they even leave home.

After booking, guests receive a secure link that allows them to:

• Confirm and update their personal details
• Provide ID/passport information securely
• Share arrival time and preferences (for example, bed type or special requests)
• Accept hotel policies in advance

This means that by the time guests arrive, the hotel already has accurate and complete information, which significantly reduces check-in time and queues at the front desk.

Arrival in Makkah: From Paper Forms to a Simple Digital Signature

Upon arrival at Novotel Makkah Thakher, guests find that most of the work is already done.

Instead of filling out paper registration cards and signing multiple printed documents, the receptionist simply reviews the pre-filled details with the guest, then presents everything on a tablet using Neorcha’s Paperless iSign.

With Paperless iSign, guests can:

• Review their registration details on screen
• Digitally sign their check-in documents in seconds
• Confirm consent and required approvals without any printing

For the hotel team, this means no printing, no scanning, no manual filing. All signed documents are stored securely in digital format and can be easily retrieved whenever needed.

A Smooth, Digital Checkout Experience

The digital journey continues until the very end of the stay.

With Neorcha’s eGuest journey capabilities, Novotel Makkah Thakher can:

• Share digital folios with guests for review
• Allow any discrepancies to be corrected quickly at reception
• Capture a final digital signature via Paperless iSign at checkout
• Send invoices electronically, eliminating the need to print and file paper copies

Guests leave the hotel with their invoice safely stored in their email, while the hotel retains all records in a fully digital, organized and compliant manner.

Benefits for Guests

By implementing Neorcha Online Pre-Check-in and Paperless iSign, Novotel Makkah Thakher delivers a guest journey that is:

• Faster – Shorter queues and reduced time spent at reception
• Simpler – Fewer forms to fill, more done in advance at the guest’s convenience
• More comfortable – A smoother arrival, especially important after travel
• Digital & convenient – Documents and invoices available anytime, anywhere

For Novotel Makkah Thakher, the move to a digital eGuest journey brings clear operational advantages:

• Time savings at the front desk – Staff can focus on welcoming and assisting guests, not on data entry
• Higher data quality – Fewer manual errors thanks to guest-entered and validated information
• Paperless operations – Reduced printing, storage and archiving costs
• Better compliance & traceability – All signed documents stored securely and easy to retrieve
• Stronger sustainability posture – Less paper used, supporting Accor and Novotel’s environmental goals

A Step Forward in Hospitality Digital Transformation

This implementation is not just a technology upgrade; it is a complete rethinking of the guest journey, from pre-arrival to checkout, placing convenience, efficiency, and sustainability at the heart of the experience.

If you would like to learn how Neorcha can help your hotel create a similar digital guest journey, our team is ready to assist.