1. What specific features of Neorcha products do you find most valuable?

I find two features particularly valuable: the myHotel App and the myCheckin iSign solution. The myHotel App offers a seamless experience for our rewards members, consolidating booking, dining, rewards program benefits, and access information in one convenient platform. It greatly enhances the guest experience. Additionally, myCheckin iSign streamlines check-in processes through digital sustainability frameworks, allowing guests to breeze through contactless check-in and pre-select preferences, which frees up staff for more personalized guest interactions.

2. What motivated you to choose Neorcha products over alternatives in the market?

We evaluated several hotel app solutions, but Neorcha stood out for several reasons. Firstly, their deep understanding of hospitality was crucial for us. Secondly, their focus on performance-based implementation aligned with our priority of quickly getting our digital services up and running. Finally, positive feedback from other hotels that have implemented Neorcha’s solutions further validated our choice.

3. How likely are you to recommend Neorcha product to others?

I am extremely likely to recommend Neorcha’s solution. We’ve been very pleased with its positive impact on guest experience and operational efficiency, and I would recommend it to other hotel chains without hesitation.

4. How would you rate the quality of our customer support?

Neorcha’s customer support is outstanding. They are responsive, knowledgeable, and always willing to help and to go the extra mile to ensure our satisfaction. I would highly recommend their support services.

5. How well do we understand your needs and expectations as a customer?

Neorcha has demonstrated a strong understanding of our needs. The focus on guest convenience and operational efficiency aligns perfectly with our goals.  The performance-based implementation model emphasized their understanding of the significance of a swift setup.

6. How satisfied are you with the implementation process of our product?

The implementation process was smooth and efficient.  Neorcha’s team provided excellent assistance throughout the entire process, ensuring a seamless transition.

7. What improvements, if any, have you noticed since the implementation of our product?

The improvements have been significant as marked increase in guest satisfaction due to the convenience of the app and contactless check-in.  Operationally, our staff has more time to focus on guest engagement, leading to a more positive hospitality experience. Additionally, the reduction in paperwork aligns with our sustainability efforts and has been a welcome benefit.

8. Are there any areas where you believe we could improve our product?

Overall, I’m very impressed with the product. However, one area for potential improvement could be additional customization options for the app.  The ability to tailor the interface to our specific hotel brand and offerings would further enhance the guest experience.

9. Are there any additional features or services you would like to see us offer in the future?

Integration with local experience platforms would be a fantastic addition, allowing guests to manage their points and rewards directly through the app. Additionally, features that further personalize the guest experience, such as upselling room upgrades or spa treatments based on preferences, could be interesting to explore.