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MEET THE TEAM – ROULA ELIA

8
Mar

It’s time to Meet the Team!

This week we sit down with Roula Elia,  Neorcha’s Technical and Back-end Team Leader.

Can you tell us a bit about yourself?

I was born in Beirut, Lebanon. I graduated with a master’s degree in computer sciences and began my career in designing and developing information systems and web applications in ECM, ERP and Freight. In my role at Neorcha, I look after software solutions for hoteliers.

In my free time I like to exercise, I practice all kinds of athletic sports and do body shaping classes. I also like to read books and the latest articles about technology.

What is the best part of your job as a backend team leader?

What I love most about my job is the opportunity to learn new technologies as well as our strong focus on customer satisfaction here at Neorcha. We have a very clear direction as to where we want to go and we work hard to exceed our clients’ expectations and anticipate their needs.

What do you see as the biggest technology trend in hospitality in 2021 and beyond?

Going touchless is the biggest trend in hospitality in 2021 and beyond. With Covid-19, hotels are concerned about providing a safe and comfortable environment for their guests and we see a lot of demand and adoption of new technologies to ensure guest safety, including digital and mobile payments, contactless check-in and check-out and keyless room entry that guests can use on their own mobile devices.

Contactless applications are an excellent way to reduce person to person contact, which has become to help stop the spread of the virus.

Once we can all travel again, what is the first destination/place you want to visit?

I think I might travel to somewhere a bit quiet, peaceful, and relaxing like the Maldives, where I can enjoy the sun and the beach after these tense days caused by the pandemic. Or I might go to Switzerland for its wonderful snowcapped mountains for skiing and mountaineering.

What is your own personal favorite technology gadget when traveling?

Having a smartphone while traveling is the best gadget to have, it is always at a reach, easy to capture memories using photos or videos, move around using maps, call an Uber or contact a friend or relative when needed.

What would you say is the biggest USP for Neorcha? Why should hoteliers deploy a Neorcha solution?

The biggest unique selling point for Neorcha are our contactless solutions that use the latest technologies. Our mobile solutions for hotels are designed to be paperless and contactless and Covid-19 has accelerated the demand and adoption of our technology.

Neorcha provides hoteliers with the best solutions, the latest technologies and very quick deployment. Customer satisfaction is at the core of what we do, and we work hard every day to meet our hotel partners’ needs and those of their guests.

What is your motto/favorite saying in business?

“Many of life’s failures are people who did not realize how close they were to success when they gave up.” – Thomas Edison

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