It’s time to meet another team member. This week we sit down with Georges Wheibe who is Neorcha’s Technical Support and Customer Success manager

Can you tell us a bit about yourself?

I am a dedicated and organized individual with a passion for helping others. I thrive in providing support and contributing to the success of projects. My commitment to excellence ensures that tasks are completed efficiently and effectively.

What is the best part of your job as Customer success manager?

The most rewarding aspect of my job is helping customers overcome challenges and ensuring their satisfaction with our products. I find fulfillment in providing effective solutions, fostering positive relationships, and contributing to the overall success of our clients. It’s gratifying to see the impact of my support on their experience and success with our technical offerings.

What do you see as the biggest technology trend in hospitality in 2024 and beyond?

Artificial Intelligence (AI) and Machine Learning. These technologies can enhance guest experiences by providing personalized recommendations, automating routine tasks, and improving operational efficiency.

What is the first destination/place you want to visit?

Beach Retreat in the Maldives – A tropical paradise with overwater villas, white sandy beaches, and vibrant coral reefs.

What is your own personal favorite technology gadget when traveling?

Versatile Smartphone: A high-quality smartphone with a good camera, navigation apps, and the capability to stay connected is an essential gadget for many travelers.

What would you say is the biggest USP for Neorcha? Why should hoteliers deploy a Neorcha solution?

Neorcha distinguishes itself as a leading hospitality technology solutions provider, offering comprehensive and customizable solutions that seamlessly integrate with mobile technology. Hoteliers deploying Neorcha solutions benefit from an enhanced guest experience through convenient and personalized services, aligning with industry trends like mobile check-in, digital room keys, and other contactless services. With a focus on operational efficiency, scalability, and a commitment to customer support and training, Neorcha provides hoteliers with a holistic suite of tools designed to streamline operations, elevate service standards, and adapt to the unique needs of various properties, from boutique hotels to larger chains.